Returns
Last updated: September 14, 2026
This is a product showcase. Returns are not yet processed.
1. 7-Day Return Window
You may request a return within 7 calendar days of receiving your order. Items must be unworn, in original condition, with all packaging, tags, and accessories intact. Items showing signs of wear, alteration, or damage from improper care will not be accepted.
2. Non-Returnable Items
The following items are not eligible for return: custom or personalized items (including monogrammed pieces), final-sale or clearance items, gift cards, and items that have been resized or modified after purchase.
3. How to Initiate a Return
Email [email protected] with your order number and reason for return. We will review your request within 1-2 business days and provide return instructions if approved. Do not ship items back without prior approval. Include your order number on the return package.
4. Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly shipped. Return shipping costs are non-refundable. We recommend using a trackable and insured shipping method. Original shipping charges are non-refundable.
5. Return Shipping Labels
We do not provide prepaid return labels at this time. Customers must arrange and pay for return shipping. For damaged or defective items, we will reimburse reasonable return shipping costs upon receipt of the item and proof of shipping cost. For high-value orders (over $500), we require insured return shipping with signature confirmation.
6. Exchanges
To exchange an item for a different size, color, or product: email [email protected] with your order number and the item you wish to exchange for. We will guide you through the exchange process. The original item must be returned first (following the standard return process). Once we receive and inspect the returned item, we will ship the new item. If the new item costs more, you will be charged the difference. If it costs less, we will refund the difference. Exchanges are subject to the 7-day return window and stock availability.
7. High-Value Orders ($500+)
For orders valued at $500 or more, returns must be shipped with full insurance coverage and signature confirmation. We recommend using UPS or FedEx for high-value returns. The return package must be insured for the full purchase price. QELORA TRADING LLC is not responsible for returns lost or damaged in transit without insurance.
8. Inspection and Refund
Once we receive your return, we will inspect it within 2-3 business days. If approved, a refund will be issued to your original payment method. See our Refund Policy for processing times. If the return is rejected (items not in original condition), we will contact you and the items will be returned to you at your expense.
9. Damaged or Defective Items
If you receive a damaged or defective item, contact us within 48 hours of delivery with photos. We will arrange a free replacement or full refund, including return shipping at no cost to you. Do not dispose of the original packaging until the issue is resolved.
10. Contact
For return questions, contact us at [email protected] or see our FAQ.