Terms of Service

1. Acceptance of Terms

By accessing qeloratrading.com you agree to these Terms and our Privacy Policy. If you do not agree, please do not use this site. These Terms apply to all visitors, users, and others who access or use the site.

2. Eligibility

You must be 18 years or older to make a purchase. By placing an order, you represent and warrant that you meet this requirement. If you are under 18, you may browse the site but may not purchase or register an account.

3. Products and Pricing

All products are subject to availability. Prices are listed in U.S. dollars (USD) and may change without notice. We reserve the right to correct pricing errors, limit order quantities, and refuse or cancel orders at our discretion. Product images may vary slightly from the actual item due to display settings and photography lighting. Metal weights, stone carat weights, and dimensions are approximate.

4. Orders and Payment

Payment methods will be configured before launch. Currently, no orders are processed or charged. When payment is enabled, accepted methods will be listed at checkout. By placing an order, you authorize us to charge the payment method provided. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, unauthorized transactions, or inventory errors. If your order is canceled after payment, we will issue a full refund to your original payment method.

5. Shipping

Orders are shipped within the United States only. For detailed shipping methods, processing times, and delivery estimates, please see our Shipping Policy. Shipping times are estimates and not guaranteed. We are not liable for carrier delays.

6. Returns and Refunds

We accept returns within 7 calendar days of delivery. Items must be unworn, in original condition, with all packaging and tags intact. For full details, see our Returns page and Refund Policy. Custom, personalized, and final-sale items are non-returnable.

7. Warranty

All Qelora products come with a 1-year limited warranty against manufacturing defects. See our Warranty page for full coverage details, claim process, and exclusions.

8. Intellectual Property

All content on this site — including text, graphics, logos, images, product designs, and software — is the property of QELORA TRADING LLC or its licensors and is protected by U.S. and international copyright, trademark, and patent laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

9. User Accounts

When account registration is enabled, you are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You agree to notify us immediately of any unauthorized use. We are not liable for losses from compromised accounts if you failed to maintain reasonable security.

10. User-Generated Content

If product reviews, photos, or other user-generated content (UGC) features are enabled in the future, you grant QELORA TRADING LLC a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, display, and distribute any content you submit. You represent that you own or have permission to submit all UGC and that it does not violate any third-party rights, laws, or these Terms. We reserve the right to remove any UGC at our discretion. Prohibited content includes: defamatory, offensive, fraudulent, infringing, or spam content. Submitting false or misleading reviews may result in account termination.

11. Subscriptions and Membership

If we launch subscription services, loyalty programs, or membership tiers in the future, the specific terms, fees, billing cycles, and cancellation policies for such programs will be disclosed at the time of enrollment and incorporated into these Terms by reference. Subscribers may cancel at any time through their account settings or by contacting [email protected]. Cancellations take effect at the end of the current billing cycle. No partial refunds for unused portions of a billing period unless required by law.

12. Limitation of Liability

To the maximum extent permitted by law, QELORA TRADING LLC, its officers, directors, employees, affiliates, and suppliers shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of this site or any product purchased from us. Our total aggregate liability for any claim arising from or related to your use of the site or any product shall not exceed the amount you paid for the product(s) giving rise to the claim. This limitation applies regardless of the legal theory (contract, tort, strict liability, or otherwise) and even if we have been advised of the possibility of such damages. Some states do not allow certain liability limitations, so the foregoing may not apply in full to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless QELORA TRADING LLC and its officers, directors, employees, and affiliates from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of the site, your violation of these Terms, your infringement of any third-party rights, or any UGC you submit.

14. Force Majeure

QELORA TRADING LLC shall not be liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, fires, floods, earthquakes, severe weather, epidemics or pandemics (including COVID-19 and variants), war, terrorism, civil unrest, government actions or regulations, embargoes, labor disputes, strikes, supply chain disruptions, raw material shortages, transportation failures, carrier suspensions, internet or telecommunications outages, cyberattacks, or other events that make performance commercially impracticable. We will make commercially reasonable efforts to resume performance as soon as practicable after the force majeure event ends.

15. Dispute Resolution and Binding Arbitration

Please read this section carefully — it affects your legal rights.

15.1 Agreement to Arbitrate. You and QELORA TRADING LLC agree that any dispute, claim, or controversy arising from or relating to these Terms, your use of the site, or any purchase made from us (collectively, "Disputes") shall be resolved exclusively through final and binding arbitration on an individual basis, rather than in court. The Federal Arbitration Act (9 U.S.C. §§ 1-16) ("FAA") governs this arbitration agreement. The state courts of California and the federal courts located in Los Angeles County, California, shall have exclusive jurisdiction over any matters not subject to arbitration or any enforcement of an arbitration award.

15.2 Class Action Waiver. You and QELORA TRADING LLC agree that each party may bring claims against the other only on an individual basis and that no claim may be brought as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate more than one person's claims or preside over any form of a representative or class proceeding.

15.3 Arbitration Administrator. Arbitration shall be administered by JAMS (Judicial Arbitration and Mediation Services, Inc.) under its Consumer Arbitration Rules then in effect. If JAMS is unavailable, the matter shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall take place in Los Angeles, California. The arbitrator shall apply California law to all substantive matters.

15.4 Pre-Arbitration Notice. Before initiating arbitration, you must first contact us at [email protected] with a written description of the dispute and your desired resolution. We will attempt to resolve the dispute within 30 days. If the dispute is not resolved within 30 days, either party may initiate arbitration.

15.5 Arbitration Costs. QELORA TRADING LLC will pay all JAMS/AAA filing, administration, and arbitrator fees for claims seeking relief up to $75,000. For claims exceeding $75,000, the parties shall split the arbitrator's fees and costs as determined by the applicable arbitration rules. Each party bears its own attorneys' fees, except as provided by the applicable arbitration rules.

15.6 Opt-Out Right. You may opt out of this arbitration agreement by sending a written notice to QELORA TRADING LLC, 60 E S TEMPLE ST STE 400, SALT LAKE CITY, UT 84111 within 30 days of your first use of the site. The notice must include your name, address, and a clear statement that you wish to opt out of the arbitration agreement. If you opt out, disputes will be resolved in the state or federal courts located in Los Angeles County, California.

15.7 Severability. If any portion of this arbitration agreement is found unenforceable, the unenforceable portion shall be severed and the remainder enforced. However, if the Class Action Waiver (Section 15.2) is found unenforceable, the entire arbitration agreement shall be null and void, and disputes will be resolved in court.

16. Governing Law and Venue

These Terms and any dispute not subject to arbitration shall be governed by the laws of the State of California, United States of America, without regard to conflict-of-law principles. The exclusive venue for any non-arbitrated dispute shall be the state or federal courts located in Los Angeles County, California.

17. Privacy

Your use of the site is also governed by our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference.

18. California Consumer Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of personal information. See our Privacy Policy for details. To exercise your "Do Not Sell My Personal Information" right, visit our CCPA Rights section or email [email protected].

19. Modifications to Terms

We reserve the right to update or modify these Terms at any time. Changes are effective immediately upon posting. Your continued use of the site after changes are posted constitutes acceptance of the updated Terms. The "Last updated" date at the top of this page indicates when the most recent changes were made.

20. Third-Party Links and Content

The site may contain links to third-party websites, social media profiles, or embedded content that we do not control. We are not responsible for the content, privacy practices, or accuracy of third-party sites. Accessing third-party links is at your own risk.

21. Disclaimers

The site and all products are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the site will be uninterrupted, error-free, or secure. Some states do not allow disclaimer of implied warranties, so the foregoing may not apply in full.

22. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

23. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Shipping Policy, Returns Policy, Refund Policy, and Warranty, constitute the entire agreement between you and QELORA TRADING LLC regarding your use of the site and supersede all prior agreements.

24. Contact

If you have questions about these Terms, contact us at [email protected], or write to: QELORA TRADING LLC, 60 E S TEMPLE ST STE 400, SALT LAKE CITY, UT 84111, United States.